Transform business requests into actionable deliverables for multiple web development teams. Collaborate with business stakeholders to illicit business and technical requirements for both quick hit projects and longer term initiatives. Coach and mentor mid-level IT Business Analysts to ensure iterative development and understanding. Conduct root cause analysis using application logs, Oracle SQL, and reporting metrics.
Work with Development, IT and Product Teams to understand stakeholder requests. Research backend and frontend services and applications to better evaulate business needs and prioritize them against current developments. Support Development team in QA testing when needed. Act as a communication bridge between the stakeholders making the requests and the developers fulfilling those requests.
Develop and manage client and prospect relationships to encourage long-lasting partnerships. Provide delivery, implementation and adoption strategies for clients and subsequent training and technical support on the Retrieve platform. Develop digital client-branded platform within the Retrieve environment. Work with content creators to outline and build intuitive digital guides within Retrieve, design and create sales demos for discovery calls, and instance creation as well as provide suggestions, best practices, and support to the clients. Support Marketing efforts in creation of all marketing, social media, and blog content as well as website curation and updates.
Worked with accounts to assist with adoption, integration and to assure the overall success of the client. Responsible for the creation of the company website on WordPress. Collaborated with and aided the Marketing Team during website content and design changes. Helped Development Team in assuring the quality of the software and the system overall. Lead on-site client trainings to ensure understanding and successful use of the product.
Responsible for the creation and design of point of concepts and demo materials. Built and managed the support center within the system, which included a collection of tutorial and help videos. Worked with Development Team to assure the quality of the software and system as a whole.
Built websites for clients within the financial industry utilizing HTML, CSS and Bootstrap frameworks. Researched and incorporated client company background information, brand identity and corporate values into each website. Optimized user experience through company best practices and digital marketing background. Provided technical support to client base of over 200 financial institutions. Hired, trained and developed 15+ employees within the Customer Success Team.
Supported and partnered with the Customer Success team. Formatted and migrated client content onto SilverCloud knowledge base platform. Communicated with clients to resolve support cases and delegated tasks to members of the Customer Success team. Participated in on-site client training of the SilverCloud products. Generated, packaged and delivered product code to clients.
Redesigned client websites to optimize user experience and design.Improved functionality, navigation and content through market research and competitive analysis. Utilized Market Opportunity Analysis, site building, and web hosting tools to develop each client’s profile and optimize online presence. Enhanced SEO through industry related networking and re-creation of company profiles. Client industries include healthcare, construction and non-profit
Processed incoming and outgoing product orders for 7 stores and ecommerce platform. Delivered merchandise to brick and mortar stores within Connecticut and Rhode Island. Performed inventory cycle counts and managed appropriate inventory levels at all company locations. Redistributed inventory based on sales history and demand.